Refund policy

Returns & Refunds

We want every SAVAAI piece to arrive as it should. If something isn’t right, please get in touch so we can help.

Art Prints

Each art print is produced especially for your order. We do not offer voluntary returns or exchanges for a change of mind, including selecting the wrong size or artwork.

Please review the dimensions and product description before ordering. Unless stated otherwise, prints are supplied unframed; frames and interiors shown in photographs are for styling.

This does not affect your rights if an artwork arrives damaged, faulty or materially different from its description, or where statutory cancellation rights apply.

Perfume Oils

For a change-of-mind return, contact us within 14 days of delivery. Perfume oils must be unopened, unused and in their original, undamaged packaging, with any seals intact.

Once we provide return instructions, please send the item within a further 14 days. Return postage is your responsibility. Original delivery charges are not refunded for voluntary change-of-mind returns.

We cannot accept voluntary returns of opened or used perfume oils because of scent preference. This restriction does not apply to faulty, damaged or incorrectly supplied products.

Damaged, Faulty or Incorrect Items

Please contact us promptly through our Contact page and include:

Your order number or another form of proof of purchase.
A description of the issue.
Photographs of the item and packaging, where possible.

For art prints, useful photographs include the full print, a close-up of the affected area and any visible packaging damage. For perfume oils, please show any leakage, breakage or incorrect item.

Keep the item and packaging while we assess the issue, where practical. Original packaging is not required to exercise your statutory rights.

We will arrange an appropriate remedy according to the circumstances and applicable consumer law. Please contact SAVAAI directly rather than our production or delivery partners.

Returning an Item

Contact us before posting an item so we can provide the correct return address and instructions. Different products may have different return destinations. Contacting us for instructions does not limit your statutory cancellation rights.

Please package returns securely. For voluntary returns, we recommend a tracked service and keeping proof of postage.

If an item is confirmed to be faulty, damaged or incorrectly supplied, we will arrange return shipping where required or reimburse reasonable return postage costs. We may not need the item returned.

Refunds

Approved refunds are issued to the original payment method. We aim to process them within five business days of completing the assessment or receiving a required return. Your payment provider may take additional time to display the funds.

Where a statutory deadline applies, we will comply with that deadline. Delivery charges will be refunded where required by law.

Order Changes & Cancellations

If you need to change or cancel an order, contact us as soon as possible.

For voluntary cancellations, we may be unable to stop an art order once production has begun or a perfume order once it has been dispatched. Any statutory cancellation rights remain unaffected.

UK & EU Customers

Where UK or EU distance-selling cancellation rights apply, you may cancel an eligible purchase without giving a reason by notifying us within 14 days of delivery. You then have a further 14 days to return the goods.

Our standard catalogue prints are not excluded from these rights solely because they are printed after ordering. Different rules may apply to genuinely personalised or bespoke products.

For an eligible cancellation, we will refund the product price and the cost of our least expensive standard delivery option. Express delivery supplements are not refundable. You are responsible for direct return postage unless the goods are faulty or incorrectly supplied.

Refunds will be made within 14 days of your cancellation notice. We may withhold the refund until we receive the goods or evidence that they have been sent back, whichever occurs first. A deduction may apply for diminished value caused by handling beyond what is necessary to inspect the goods.

To cancel, contact us through our Contact page with your name, order number, the items concerned and a clear statement that you wish to cancel.

Your Consumer Rights

Nothing in this policy excludes or restricts rights available under Australian Consumer Law or other applicable consumer protection laws.

Under Australian Consumer Law, you may choose a refund or replacement for a major product failure and may be entitled to compensation for reasonably foreseeable loss or damage. For other failures, you are entitled to an appropriate remedy within a reasonable time.

These rights also apply to discounted items and products that have been opened or used. Statutory claims are not limited to the 14-day voluntary return period above.