Shipping & Delivery

Considered objects, carefully delivered.

Our art prints are made to order, while our perfume oils are dispatched from Australia. Preparation and delivery times differ between the two.

Art Prints

Each SAVAAI art print is produced especially for you. Production typically takes 24–72 hours, although busy periods may require additional time.

We work with specialist print partners across several regions. Your artwork will be produced as close to its destination as availability allows; some orders may travel internationally.

Shipping time begins after production is complete.

Destination	Standard shipping	Express shipping
Australia	5-8 days	3-5 days
United States, United Kingdom, Canada and Europe	5-8 days	3-5 days

Express shipping speeds up transit; it does not shorten production time.

Available destinations and shipping services are shown at checkout.

Perfume Oils

Our perfume oils are currently available for delivery within Australia.

Please allow 3 business days for your order to be prepared and dispatched.

Service	Estimated delivery after dispatch
Standard shipping	5-8 days
Express shipping, where available	3-5 days

If a fragrance is offered on preorder, its expected dispatch timing will be stated on the product page.

Shipping Charges

Shipping charges are displayed at checkout before payment. Available services and rates depend on your destination and the items in your order.

Orders Containing Art and Fragrance

Art prints and perfume oils are fulfilled separately and will arrive in different parcels. Multiple artworks may also arrive separately.

Where tracking is available, each shipment will have its own tracking details.

Dispatch & Tracking

You will receive a dispatch notification when your order leaves its fulfilment location. If your shipping service includes tracking, the notification will contain a tracking link.

Please allow time for the carrier’s first scan to appear. Some standard art-print services may not include tracking.

Delivery Estimates

Delivery estimates are a guide rather than a guaranteed arrival date. Production demand, public holidays, remote locations, customs processing and carrier disruptions may affect timing.

Business days exclude weekends and public holidays relevant to the fulfilment location and destination.

If your order has passed its estimated delivery window, please contact us through our Contact page with your order number. We will help investigate.

International Duties & Taxes

Some art orders may be dispatched internationally. Any duties or taxes collected by SAVAAI will be shown at checkout. Additional import charges may be assessed by local authorities where they have not been collected in advance.

Please contact us before ordering if you need clarification about delivery to your country.

Delivery Details & Address Changes

Please check your delivery address carefully before placing your order.

If a correction is needed, contact us as soon as possible. We will do our best to help, although changes may no longer be possible once preparation, production or dispatch has begun.

If a parcel is returned because of an incomplete address or unsuccessful delivery, contact us so we can discuss the next steps and any applicable redelivery costs.

Damaged, Incorrect or Missing Deliveries

If your order arrives damaged or incorrect, please contact us promptly with your order number and photographs of the item and packaging. Keep the packaging while we investigate.

If tracking shows delivery but you cannot locate the parcel, check with other household members, building reception and any designated safe place, then contact us for assistance.

For return and refund information, please refer to our Returns & Refunds Policy.